New installation, replacement or backup?
The first useful distinction is what you already have. Describe whether there is an existing sump basin and pump, what has changed, and what you want the project to address. You do not need to know a pump model or diagnose the problem before sending a request.
Choose the closest starting point
- No existing system, or unsure: say whether a pit, pump or discharge pipe is present and describe any water you have noticed. Use the installation planning guide for quote questions.
- Replacing an existing pump: note its approximate age if known, what it does now, and any previous work. Review replacement scope without assuming a pump swap addresses every concern.
- Adding backup protection: explain what is installed and what you want protected during an outage. Compare backup options and questions.
- Discharge, check valve or alarm concern: describe the symptom and which part you mean, if known. Include it in the scope rather than requesting only a pump.
Useful details for a Minnetonka request
- Existing basin, pump and backup equipment, if known.
- When the concern occurs, and whether it is new or recurring.
- Where the discharge line goes, if you already know.
- Finished-space or access constraints and your planned timeline.
Choose “Not sure yet” if you need help defining the project. Avoid access codes or other sensitive personal details.
Compare the complete installation scope
Ask what the estimate includes for the basin, pump, float, check valve, discharge, alarm, backup equipment and any electrical work. Record exclusions, cleanup, testing, warranty terms and maintenance instructions separately.
For replacement, ask what existing parts will be retained and why. For new installation, ask what access and restoration are included. For backup, ask how the proposed setup will be tested. The quote comparison checklist helps keep these differences visible; it is not a local price estimate.
Send your project for review
Use the form to share your city, contact method and what you have observed. Our team will review your request and get back to you. An independent provider determines project scope and performs any installation; a request does not confirm an appointment or emergency response.